Payment and Refund Policy

Last updated: 30 September 2026

Scope of this policy

This policy applies to all orders of Onda Path placed through mobilityflex.world and fulfilled by Harry & Sons Haulage Ltd, 14 Bold Street, Liverpool, L1 4DS (Company No. 12291533). It sets out the terms on which we accept payment, process refunds, and handle cancellations, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and applicable UK consumer law.

Prices, currency and taxes

All prices displayed on this website are in pounds sterling (GBP) and are inclusive of VAT at the applicable rate. The price of Onda Path at the time of this policy is £32.99 per pack of 120 vegan capsules. We reserve the right to change prices at any time; the price applicable to your order is that displayed at the time your order is confirmed by telephone. No hidden charges are added to the stated price.

Accepted payment methods and security

We accept cash on delivery only. No card payment, bank transfer, or online payment of any kind is taken at the point of ordering or at any stage before delivery. Payment is made in cash directly to the courier upon receipt of the parcel. This means no payment card details are ever collected or stored by us or any third party in connection with your order.

Order confirmation and conclusion of contract

Submitting an order request through our website does not constitute a binding contract. A contract is formed only when a member of our team contacts you by telephone to confirm the order and you verbally agree to proceed. If we are unable to reach you by telephone within 2 working days of your order request, the request will lapse. Dispatch takes place following telephone confirmation.

Right of withdrawal (14 days) and exceptions

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to withdraw from your order within 14 calendar days of the date on which you receive the goods, without giving any reason. To exercise this right, you must inform us of your decision to withdraw before the 14-day period expires by contacting us at hello@mobilityflex.world or by phone on +44 151 771 4412. The right of withdrawal does not apply to sealed goods which have been unsealed after delivery and which are not suitable for return for health protection or hygiene reasons; if the seal on the Onda Path jar has been broken, the right of withdrawal may not apply.

Refund eligibility and exclusions

You are entitled to a full refund of the purchase price if you return the goods within the 14-day withdrawal period in their original, sealed condition. We will not process a refund for goods that have been opened, partially consumed, or returned in a damaged condition caused by handling beyond what is necessary to inspect the product. We also cannot process refunds for returns received after the 14-day withdrawal period has expired unless the goods are faulty or misdescribed.

How to request a refund

To request a refund, contact us at hello@mobilityflex.world or call +44 151 771 4412 within the 14-day withdrawal window. Please include your name, the phone number used for your order confirmation, and the reason for your return. We will provide you with a return address and, where applicable, instructions for returning the goods. The cost of returning goods is borne by the customer unless the goods are faulty or were not as described.

Review and notification

Once we receive your returned goods, we will inspect them and notify you by email or telephone within 5 working days as to whether your refund has been approved. If your return is approved, we will process the refund as described below. If the return does not meet the eligibility criteria, we will contact you to discuss options.

Refund method and processing time

Since payment is made in cash on delivery, refunds are processed by bank transfer to an account you provide. We will request your bank details once a refund has been approved. Refunds are typically processed within 14 calendar days of our receiving and approving the returned goods, in accordance with the Consumer Contracts Regulations 2013.

Failed and duplicate payments

As all payments are made in cash on delivery, failed payment scenarios are handled at the point of delivery. If you believe you have been charged incorrectly or a duplicate payment has occurred, please contact us immediately at hello@mobilityflex.world and we will investigate and resolve the matter promptly.

Mandatory consumer rights

Nothing in this policy affects your statutory rights under UK consumer law, including rights under the Consumer Rights Act 2015 regarding goods that are faulty, not as described, or not fit for purpose. If you receive goods that are damaged or defective, contact us as soon as possible and we will arrange a replacement or full refund without requiring you to meet the standard return conditions.

Contact and changes

For any questions about payment, cancellation or refunds, contact us at hello@mobilityflex.world or +44 151 771 4412, weekdays 8:30-17:00. This policy was last updated on 30 September 2026. We reserve the right to update it at any time; the current version is always published at this URL.